Packages are generally dispatched within 3 working days after receipt of payment and are shipped via courier service.

Pricing and Promotion

All prices and promotions indicated on this online platform are only applicable to customers who purchase directly from this platform (within the promotion period) and may not be applicable to those purchasing from other retail locations or platforms.


For on-time delivery, all payment must be made in full within 3 working days. Kitchenwise Sdn Bhd. (Kitchenwise)will not be responsible to ensure on-time delivery if full payment is not made within the specified period. Kitchenwise reserves the right to decide whether any payment that has been made is refundable or exchangeable for other goods.

Order Cancellation

Kitchenwise reserves the right to decide whether to refund or keep any payment as deposit for the next purchase if an order cancellation is made by the purchaser after payment is made. Any order cancellation that is made only after the product has been shipped will not be entertained. Should any order be cancelled by Kitchenwise due to stock shortage or any other reasons that may result in Kitchenwise inability to fulfill the order, a refund will be made to the customer.

Product Return

Upon receiving the goods, any damage, incorrect delivery, product malfunction or manufacture defect to the goods must be reported within 15 days to enable Kitchenwise to take appropriate action. Each cases shall be reviewed and handled separately while Kitchenwise reserves the right to decide whether to refund, replace or claim warranty from the manufacturer. Any refund, unless found to be due to Kitchenwise fault, will exclude delivery charges incurred. The purchaser is responsible for any costs incurred for return shipping, unless agreed to be absorbed by Kitchenwise as a gesture of goodwill. Any returned goods must be in its original condition (together with its original packaging, warranty card, user manual, accessories and any material that comes with it), or else Kitchenwise reserves the right not to accept or refund in full.

Product Warranty

Kitchenwise is not liable for the warranty of any merchandise. All goods are supplied and sold as is, unless the manufacturer, or supplier, of such goods has issued a warranty in respect of such goods. You hereby agree to look solely to such manufacturer, or supplier, for any claims related to such warranties. All warranties will be covered by the respective brand manufacturer, or supplier, of the goods; warranty period might vary according to the type of product. The original warranty card is required to be presented for any warranty claims.

*All terms and conditions are subject to change without prior notice.